To ship any order to a military APO/FPO address, please enter APO or FPO in the City field of the order form, and select one of the following choices in the State field of the order form: Armed Forces Europe, Middle East, Africa and Canada; Armed Forces Americas; and Armed Forces Pacific. All APO or FPO orders are shipped USPS.
UPS Ground is used for most of our shipments, and UPS is the only carrier that supplies tracking information through our web site. Some exceptions do apply:
- Shipments to Alaska and Hawaii are sent via USPS Priority Mail. UPS Ground is unavailable in these areas.
- Packages over UPS size limitations are shipped by freight. Additional charges may apply. Such items are 88-note keyboards, pianos, risers, etc.
Brook Mays Music makes every effort to ship all available orders within 48 hours of purchase, Monday through Friday. However, sometimes credit card verification delays the order processing procedure and might delay the shipment.
|Item Cost||Shipping and Handling Cost|
|$0 - $25.00||$6.50|
|$25.01 - $75.00||$7.95|
|$75.01 - $150.00||$8.95|
|$150.01 - $300.00||$12.95|
|$300.01 - $500.00||$16.95|
|$500.01 - $1000.00||$25.95|
|$1000.01 - $2500.00||$39.95|
At the present time, Ground shipping is FREE on all US orders over US$299.99. Offer limited and subject to change at any time, special shipping charges apply to items not shipped by UPS due to size and/or weight (see below).
Drumsets: Add $34.95
Tubas and Euphoniums: Add $64.95
Guitar and Bass Amps over $549.00: Add $44.95
88 Note Digital Pianos and Keyboards: Add $64.95
All Double Basses: Add $64.95
PA Speakers and Cabinets: Add $34.95
PA Packages: Add $44.95
Other Heavy and/or Oversized Merchandise: Add $64.95
The following map is provided by UPS to show estimated delivery times from our warehouse location only (Dallas, TX, 75247). This timeline begins when your order is shipped from our warehouse, not when your order is placed or processed. Check your account order status page for items marked "Shipped" (UPS only) before using this map. Map does not apply to other shipping providers, or shipments sent from Brook Mays locations outside of the 75247 zip code. Most shipments and items labelled with the Green Music Note originate from our warehouse location at 75247. We do not guarantee the timeline provided by UPS, and suggest that this chart be used to estimate your time of arrival after you have received confirmation of shipment via E-Mail. Days of delivery are Monday-Friday only, and do not include weekends (Brook Mays also does not ship or process orders on Saturday or Sunday).
Brookmays.com is happy to provide all UPS customers with the tracking number on their order. In order to check on the shipping status or your order, visit the Account Information page and click on "My Order Status" (login required). This will list out all of your present and past orders. Select the order number you are interested in and within the summary of the order is an option to track your order.
Please note: There is NO TRACKING on POSTAL items.
International charges are calculated at the time of shipment. Final shipping cost is determined by weight, overall package size, total number of shipments, and destination. Customs fees may also apply. Contact your customs office for more information.
Our exclusive Free Shipping offer is not available on international orders.
United Parcel Service Ground shipping is not available on international orders. Most international orders are shipped through the United States Postal Service. We recommend that all international customers view the USPS website to estimate shipping charges. Click here to view USPS International Shipping Rate Tables. Additional fees may apply to oversized or irregular packages.
International orders meeting the following requirements are shipped via USPS Global Priority Mail (Click here for USPS Global Priority Rate Tables):
- Maximum weight of order does not exceed 4 pounds.
- Maximum box length is less than 24 inches.
- Maximum length, height, and depth combined is less than 36 inches.
International orders that do not meet the above criteria are shipped via USPS International Airmail Parcel Post. Click here to view USPS Int'l Airmail Parcel Post Rate Tables. We reserve the right to use another carrier at any time on all international orders. Please note that a handling charge of US$7.50 is added to all international orders. Minimum order outside the United States is US$50.00, plus shipping and handling charges.
Return & Refund Policy
Returns must be requested within thirty (30) days from the date of the original purchase and merchandise must be returned in the original condition with all packaging and included accessories (i.e. box, packing material, owner's manual, power supply, warranty cards, etc.). The original sales receipt or packing slip must accompany all returns.
Sending a Return
All returns must have an RA (Return Authorization) Number. To obtain an RA number please email Orders@BrookMays.com or call 1-800-637-8966. Once you obtain an RA Number please ship the item prepaid and insured via UPS, FedEx, USPS to:
Brook Mays Music
8605 Carpenter Frwy.
Dallas, TX 75247
All returns must have the following information:
RA (Return Authorization) Number
Original Order Number/Invoice Number
Request for Refund or Exchange
Detailed Reason for the Return
COD shipments will not be accepted!
A restock fee of not less than 20% may be applied to merchandise that is returned in less than "new" condition or missing any accessories, packing material, manuals, warranty cards, etc. If the packaging has been destroyed the merchandise is subject to a restocking fee.
Returns NOT Permitted
Due to legal and health restrictions some Returns/Refunds are NOT permitted. These include returns for copyrighted materials and for items that cannot be properly cleaned or sanitized. Items include but are not limited to:
- Opened Software, Pre-Recorded Media, Videos, Sheet Music. Defective copyrighted materials may only be exchanged for the same item/title
- Special Order Merchandise and all merchandise sold "as is"
- Harmonicas/Kazoos, Mouthpieces, Microphones, open boxes of reeds or guitar strings, any other item which cannot be properly sanitized
Incorrect or Missing Items
All incorrect or missing items must be reported within 5 business days of receipt. Please email us at Orders@BrookMays.com or call us at 1-800-637-8966. We will immediately pick up the incorrect items at our expense and ship out the correct merchandise to you. To expedite this process a valid credit card number may be required.
All returns for credit for reasons other than damage will be inspected for use, wear, and user damage before credit is issued. We will not issue credit for shipping charges unless the item is damaged in transit or you have received incorrect merchandise. In the event actual shipping charges are higher than the amount charged for shipping on your order, the ACTUAL shipping charges will be deducted from your order total when your refund is processed.
In the case of merchandise damaged in shipping we will file a claim on your behalf with the shipping carrier. If the merchandise and/or packaging is visibly damaged in shipping, please refuse the shipment with the carrier. If the damage is not found until the package is opened, please please notify us upon receipt and contact us within 2 business days. To report damaged merchandise please email us at Orders@BrookMays.com or call us at 1-800-637-8966. SAVE ALL OF THE PACKING MATERIALS, the shipping carrier will need to inspect them. Do not throw away any cartons or packing material due to the “on arrival” condition of any package.
If you ordered items that are not in this carton, they will not be listed on your packing slip. For tracking information or ETA information on backordered items, please visit our website, http://www.brookmays.com/orderinfo.asp and click on My Account for more information or E-Mail us at firstname.lastname@example.org. You are invoiced for shipped goods only, items not shipped will not appear on your invoice.
Invoices are not included in shipped packages, they will be mailed to the billing address indicated on your order 1-2 days following the shipment of the merchandise. Invoices will NOT be mailed on prepaid (credit card or check) orders. To request a copy of your invoice for billing purposes, please E-Mail us now at Orders@BrookMays.com with the invoice number or order number listed at the top of your packing slip.