Returns & Exchanges
Our 30-day return policy
Most new, unused items can be returned within 30 days of purchase for a refund or exchange. To qualify, items must be in their original, unused condition with all original packaging and accessories, and accompanied by your original receipt or proof of purchase.
What you'll need
- The item in new, unused condition
- The original packaging, manuals, and included accessories
- Your original receipt or proof of purchase
Items that can't be returned
For hygiene and custom-order reasons, the following are non-returnable:
- Reeds
- Mouthpieces
- Special orders (custom or specially ordered items)
How to start a return
Bring the item and your receipt to any Brook Mays or H&H Music store, or call (800) 637-8966 or email sales@brookmays.com and our team will help you get started.
Refunds
Approved refunds are issued to your original payment method. Once your return is processed, allow a few business days for the refund to appear, depending on your bank or card issuer.