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Q. How long will it take for me to receive my order after it has been placed?

A. If the merchandise you ordered is in stock, you can expect your package to arrive in approximately 5 to 7 business days for UPS Ground. Otherwise, please allow 2 to 6 weeks before inquiring about a special order.

Q. I received part of my order, but some items were missing...why is this?

A. We ship items we have in stock at the time your order is processed. Items we do not have in stock are promptly ordered and sent to you as soon as they become available.

Q. I received my package, but no invoice was enclosed. When can I expect it?

A. Your invoice will usually arrive within 2-3 days of your package. A packaging slip is usually enclosed with your package, while your invoice will be sent via U.S. Mail.

Q. How come my credit card was charged and I haven't received my items yet(either from backorder, or in-stock items)?

A. All items are pre-paid, even on backorder. This is the only way Brook Mays Music can guarantee the validity of the credit card being used. For example, if an instrument is backordered 6 months, the credit card placed on the order might be invalid after this period of time.

Q. I placed my order several days ago...and the status still says "Order Being Processed". When will my stuff ship?

A. When you see "Order Being Processed", and it has been more than 24 hours, then your product is being transferred from a particular store location to the warehouse to be shipped. This usually takes from 2-5 business days, and then the order is shipped.

Q. Do you buy Used Instruments?

A. Yes, but not online. You must visit one of our store locations to have your instrument appraised. To find the store nearest you click here.


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